At Lux in the West, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

Eligibility for Returns

• Items must be returned within 7 days of receipt.
• Products must be unused, in their original packaging, and in the same condition as when you received them.
• Proof of purchase (e.g., order number) is required for all returns.

Non-Returnable Items

Returns and exchanges are not applicable in the following cases:

• The item has been damaged or has missing accessories/parts due to customer mishandling.
• The return or exchange is due to a change of mind.

Return Process

• Contact us at info@luxinthewest.com.au to initiate a return.
• Package the item securely and include all original packaging and accessories.
• Ship the item to the address provided. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7 business days and issued to your original payment method.
• Shipping costs are non-refundable unless the return is due to an error on our part.